Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, we're happy to help.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us at mark@msresrq.com within 14 days of delivery with your order number and a photo of the item. Once we confirm the issue, we will issue a full refund or send a replacement at no extra cost to you. In most cases, you will not need to ship the item back to us.

Change of Mind

Since our products are shipped directly from our fulfillment partners, we are unable to accept physical returns for items that are simply unwanted or no longer needed. If you have concerns about an order, please contact us at mark@msresrq.com and we will do our best to help.

Refunds

Approved refunds are issued to your original payment method within 10 business days. It may take additional time for your bank or card issuer to post the refund.

Order Cancellations

Orders can be cancelled free of charge within 24 hours of being placed. Contact us at mark@msresrq.com to request a cancellation.

Questions

If you have any questions about this policy, contact us at mark@msresrq.com.